You are entitled to cancel your order within 2 hours without giving any reason for doing so. The deadline for cancelling an order is 2 hours from the time on which you have placed the order. No cancellation is feasible in case products are shipped. Your order can be cancelled before it is dispatched. Your money will be refunded within 7 – 10 working days from time of processing the refund. Refunded amount will be credited back to the same account/card used to make the purchase.
If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
Returns & Refund Policy
We don`t accept returns because of the perishable nature of the products.
Estimated Delivery Time is the approximate 7 – 10 days to deliver the Food items to the Customer. In the event of any delay or default in such delivery, Vainatey Organics shall in no event or circumstances be held liable or responsible for the same
In the event the Customer is dissatisfied with the quality of the food items, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However if there is any shortfall in delivery or the food items such as they had spilled / or were damaged, the Customer shall at the time of delivery return the food items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or the food items having spilled/ or being damaged, the Customer shall inform Vainatey Organics of the same within 24 hours. Vainatey Organics shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision of Vainatey Organics on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.
Vainatey Organics shall not be responsible or liable for any delays in delivery and damages to products that are beyond its control due to calamities such as earthquakes, typhoons, storms, fire, floods etc and any occurring of events such as war, riots, bandh, lockdown etc.
After mutual agreement of refund of payment, Vainatey Organics shall reverse the payment in the same mode the customer has paid. In the event, if the COD servicing company denies returning back, Vainatey Organics shall issue a cheque of the amount in favour of the Customer. Such refund shall be fulfilled in 7 working days from the date of mutual agreement.
