Cancellation Policy

  1. You are entitled to cancel your order within 2 hours without giving any reason for doing so. The deadline for cancelling an order is 2 hours from the time on which you have placed the order. No cancellation is feasible in case products are shipped. Your order can be cancelled before it is dispatched. If Refund is approved, your money will be processed, and credit will automatically be applied to your original method of payment within 7-10 business days.
  2. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Returns & Refund Policy

At Shrine Products Private Limited, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused, we cannot accept exchange or return of opened or used products once sold or delivered.

In case of damage or quality issue with the product, we can only exchange the product if reported within the specified timeline as mentioned below:

  • If you receive a Tampered or Damaged product, please inform our Customer Care within 24 hours of receipt, with supporting Images and Video, so we can address your concern at the earliest.
  • We have a 7 Days Return / Exchange Policy, meaning you can request as return 7 Days of your purchase.
  • For any product quality complaints, please contact our Customer Care within 7 days of your order delivery.
  • In the event the Customer is dissatisfied with the quality of the Products, the Customer shall not be entitled to seek cancellation or refund of the billed amounts. However, if there is any shortfall in delivery or the items such as they had spilled / or were damaged, the Customer shall at the time of delivery return the items to the delivery boy with a written complaint of the same on the Bill against signature of the delivery boy. Moreover, in the event of any shortfall in delivery or items having spilled/ or being damaged, the Customer shall inform Shrine Products Private Limited of the same within 24 hours. Shrine Products shall thereafter initiate investigations in the matter of complaint received and shall make reasonable efforts to complete such investigation within a period of ten days from the date of such commencement. The decision of Shrine Products on completion of such investigation shall be final, binding and conclusive on the Customer and the customer shall not dispute the same.
  • Shrine Products is not responsible for any damage caused after delivery. Damages due to neglect, improper usage or wrong application will not be covered; under our Exchange / Returns Policy.
  • Exchange of products will be accepted only if the products are returned in a saleable condition and in their original packaging, in an undamaged condition and subject to following terms –
  • Returns and exchanges requests will be subject to checking and vetting by Shrine Products.
  • No Return or Refund shall be made once goods are sold.
  • Please Email – support@shrineproducts.com where our Customer Care Specialist will be happy to help you.